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Watch Smoke Alarms experienced poor service quality and high absenteeism from their previous outsourcing provider, preventing them from scaling along with the demand for their fire safety products.
With our outsourcing system, they've achieved a 443% increase in upsells for their Genius Range product, on top of breaking their revenue ceiling with 6-figure monthly sales. Today, their founders, Ann Fell and Peter Fell, have reclaimed 40+ hours per week through effectively outsourcing their customer service, outbound calls, digital marketing, and ads management.
They're now expanding into Far North Queensland, thanks to their 6-person offshore team.

Ann Fell and Peter Fell, Founders of Watch Smoke Alarms, visited the Philippines in May 2026 for a special get-together with our remote team.
They consistently delivered on their promises.
Absolutely thrilled with the service provided by Outsourcing Angel! From start to finish, their team demonstrated exceptional professionalism, efficiency, and expertise.
The customer support is top-notch, always available, friendly, and incredibly knowledgeable. Communication was clear and transparent throughout, and they consistently delivered on their promises.
Their dedication to quality and customer satisfaction truly sets them apart. Five stars all the way!
"Working with Outsourcing Angel has been a game-changer for my business. If you're looking to scale your business while reducing operational workload, they're highly recommended."
"Kathleen runs both my personal and professional life. My productivity gains are through the roof. She manages my inbox, follow-ups, travel, presentations, social media support and client touchpoints. I don't touch emails unless she escalates them to me. We've grown together over the years and I genuinely couldn't do what I do without her."
"We could try to do it all, but our time is much better spent on income-producing activities which is how a virtual assistant can help us. I just came back from a 2-week holiday and [on social media] it looked like I was working, but I wasn't! Because I was able to duplicate myself."
"Having worked with different agencies in the past, Outsourcing Angel has been a cut above the rest! From initial screening of candidates to helping us systemise/automate many of our processes to be VA-ready, the OA team having been client outcome-focused the whole way."
"Our experience with Outsourcing Angel has been outstanding. We received such high quality candidates that we decided to bring on two team members instead of one. From start to finish the process was smooth and efficient, and both hires have been adding value from day one. We look forward to expanding our team further with them."
"The peace of mind, to me, is just invaluable. Because I had all these processes in place, we were very clear on what the VA needed to do. It was a really easy process. I have a lovely person who is being supported properly and being paid a living wage…and I get the impression that she actually likes her job."
Most founders need clarity before onboarding another hire. We help identify what's actually slowing the business down before recommending a solution.
Every founder receives a tailored roadmap showing what to delegate, which role to hire, and how to create more capacity.
We invest in our people, pay fairly, prioritise well-being, and create long-term opportunities that benefit both clients and remote talent.
We don't just find talent. We provide onboarding, HR support, training, coaching, and ongoing performance management.
If things aren't working out, we'll help find a replacement quickly so your momentum doesn't stall.
We have a proven framework for identifying bottlenecks, defining responsibilities, onboarding effectively, and developing long-term team success.
Most outsourcing agencies skip straight to hiring. But our proven 5D Freedom Staffing System starts with Design and Define, so the role is properly structured and lasts up to 5 years on average. This ensures the work doesn't end up back on the founder's plate.
Mapping your time, bottlenecks, your “not to do” list, and areas to delegate that bring the most ROI
Turning identified tasks into clear outcomes and expectations + establishing KPIs and communication rhythms
Sourcing & shortlisting experienced candidates who match your company values to take on tasks from your plate
Guided onboarding to set comms systems and build accountability (all payment & HR-related support included)
Optimising performance to expand your talent's responsibilities and forecast any future needs and improvements
For years, Linh Podetti believed achieving success simply meant working harder.
Eventually, she realised that freedom actually comes from building a business that can operate without needing the founder involved in every decision, task and process.
Today, Linh is an entrepreneur of nearly 15 years. She is the founder of Outsourcing Angel, a 100% remote company that frees up founders through intentional outsourcing. Outsourcing Angel has supported 2,000+ business owners since 2015.
Linh is also a public speaker, a mum of three, and the author of 360° Success: The No-Regret Playbook for Entrepreneurs and 40 Productivity Hacks for Professionals and Entrepreneurs.
She started her journey as an immigrant in Australia and a single mum at age 20.
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Download the free founder's guide today and reclaim 20+ hours per week, without working harder.